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Emporia recalls North America smart plugs

koowipublishing.com/Updated: 14/09/2023

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The smart plugs are not grounded adequately and can pose an electric shock

By James Limbach of ConsumerAffairs
September 13, 2023

PhotoEmporia Energy of Littleton, Colo., is recalling about 80,000 smart plugs.

The smart plugs are not adequately grounded and can pose an electric shock.

The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported.

This recall involves Emporias North America Smart Plugs with a white finish exterior and Emporia printed on the front.

The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone.

This recall only affects the 120V North American plugs, the 240V EU, measuring approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep.

The smart plugs were sold individually or in multi-packs.

The smart plugs, manufactured in China, were sold online at shopemporiaenergy.com and Amazon.com from July 2022, through May 2023, for between $12 and $35.

What to do

Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug.

Emporia will remotely disable the smart plug and consumers should discard the smart plug.

The smart plug must be connected to the internet for remote disabling process to be effective.

Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost.

Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.

Consumers may contact Emporia toll-free at (844) 367-6742 from 9 a.m. to 5 p.m. (CT) Monday through Friday, by email at [email protected] or online at www.emporiaenergy.com/recall for more information.


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